Refund policy

 

Product Returns Due to: Damaged Items / Incorrect Items / Incorrect Quantity of Items

  • Damaged Items: If you believe that you have received a damaged item, please call RHI MFG. immediately at (530)320-4998 and give an explanation. Upon review, our sales team will issue arrange for the return and give return shipping instructions.
  • Damage Due to Shipping: If the product was damaged during shipping, you must report such damage to RHI MFG immediately. When damage occurs during shipping, all packaging materials must be kept and photographed so we can place a damage claim with the carrier.
  • Shipping Errors - Incorrect or Missing Parts: If you believe that RHI MFG has shipped incorrect part(s), or if an item is missing from your order, contact RHI MFG at (530)320-4998 for return shipping instructions. If it is determined that RHI MFG was at fault, the replacement or missing parts will be shipped free of charge using the original shipping method.

All claims must be reported within seven days of receiving the shipment. Please have the invoice number available when you call.

 

Product Returns for Refund

If you decide to return an item for refund, the following details apply:

  • Returns must be made within 30 days of the date of purchase.
  • Please call RHI MFG at (530)320-4998 to be issued an RMA number.  You will need your invoice number to receive an RMA number.
  • Returned Items must be in new, unused condition and are subject to inspection by RHI MFG.
  • The returned item must not have been installed.
  • The returned item must be in the same new condition as when it was originally sold. For example, the item must not have been painted, abused, or altered in any way.
  • Where applicable, the product must be returned in the original packaging.
  • All returned products are subject to a 25% restocking fee.

Return Shipping Details:

  • Customer is responsible for all shipping charges associated with the return of the item.
  • Products damaged or lost during the return shipping process are the full responsibility of the customer and the shipping company in which the customer chooses.

Refund Processing

  • Refunds will be issued upon receipt and acceptance of the product by RHI MFG.
  • The amount refunded will cover the price paid for the product.  Shipping is not refundable.

ORDER CANCELLATION

Order Cancellation

If you need to cancel an order, please call us at (530)320-4998 immediately. You must speak to someone to cancel an order.

  • If your order has not yet shipped out, we will refund the full order amount.
  • If your order has already shipped out, you must return the order using the Product Returns for Refund procedure/requirements explained above. Please note: shipping charges are not refundable.
  • Orders can not be canceled due to extended lead times after 30 days.